Support
How can we help?
Restore purchases
Got a new iPhone, or reinstalled the app? Make sure you're signed in with the Apple ID you subscribed with, then open Tellbird and tap Settings > Restore purchases. You can also tap Restore purchases on the Pro screen.
Manage or cancel your subscription
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Tellbird. Cancel at least 24 hours before your plan renews. The weekly plan's 3-day free trial turns into a paid subscription unless you cancel before it ends.
For a refund, go to reportaproblem.apple.com. Apple handles all refunds.
Questions
What can Tellbird read?
PDFs and text files from Files or any app's Share button, pages you scan with the camera, photos of pages, text you paste, and web articles you share from Safari or paste a link to. Tellbird skips running headers, page numbers and captions, and reads two-column pages in order.
Does it work offline?
Yes. The voices run on your iPhone, so anything already in your Library plays without a connection, including in airplane mode. You only need the internet to add a web article.
Do I need to download the voices?
No. Every voice comes with the app when you install it, so there is nothing extra to download. You can see how much space they use in Settings > Voice storage.
Why won't a web article load?
Some sites need a login, block apps, or build the page in a way Tellbird can't read. Try sharing the article from Safari instead of pasting the link. If that fails, select the text, copy it and paste it into Tellbird.
Why can't I add more today?
The free plan allows 3 imports or 10 pages a day, whichever comes first. Listening has no limit, and articles from lifehack.org never count. Tellbird Pro removes the limit.
Are my documents uploaded?
No. Your documents and the audio made from them stay on your iPhone. See the Privacy Policy.